| Phone support |
Per hour |
Per hour |
Unlimited |
Unlimited |
Unlimited |
| Remote Support |
Per hour |
Per hour |
Unlimited |
Unlimited |
Unlimited |
| Onsite Support |
Per hour |
Per hour |
Per hour |
Unlimited |
Unlimited |
| After hours support |
Per hour |
Per hour |
Per hour |
Per hour |
Unlimited |
| Support Web Portal |
|
|
|
|
|
| Account Manager |
|
|
|
|
|
| Business review |
|
|
|
|
|
| Vendor Management |
|
|
|
|
|
| Initial Audit |
|
|
|
|
|
| Procurement |
|
|
|
|
|
| 24/7 Monitoring |
|
|
|
|
|
Automation
- Windows Patch installed
- Disk Clean-up
- Disk Defragmentation
- Remediation of issues
|
|
|
|
|
|
| Regular maintenance |
|
|
|
|
|
| Basic Firewall logging |
|
|
|
|
|
| Monthly management summary report |
|
|
|
|
|
| Customized reporting |
|
|
|
|
|
| Options |
| Virus Protection That Works. |
RRP |
Discounted |
| Email Protection That Works. |
RRP |
Discounted |
| Onsite Backup That Works. |
RRP |
Discounted |
| Offsite Backup That Works. |
RRP |
Discounted |
| Server Backup Software |
RRP |
Discounted |
| DR protection That Works. |
RRP |
Discounted |
| Internet That Works. |
RRP |
Discounted |
| VoIP That Works. |
RRP |
Discounted |
| Website That Work. |
RRP |
Discounted |
